Revolutionising Internal Communication with an AI-powered Chatbot Assistant
The Business
A leading Australian IT consulting partnered with us to transform their internal communication landscape. Their existing chatbot assistant lacked AI capabilities. Previously, the consultants relied on manual methods to find information about company policies and project guidelines through multiple internal sources. This process was time-consuming and often inefficient.
The Solution
We developed a data ingestion pipeline to seamlessly extract and transform relevant information from multiple sources and index it within a vector database. In the end user side, we integrated Azure OpenAI, a powerful AI language model, into the existing chatbot application. This empowered the chatbot to understand natural language queries posed by IT consultants. The enhanced chatbot seamlessly integrates with Microsoft Teams to ensure that their consultants can access the information they need directly within their existing workflow, eliminating the need to switch between applications.
Industry
Information Technology
Technology Used
- Azure OpenAI
- Azure AI Search
- Azure Functions
- Azure Storage
- .Net Core
- Semantic Kernel
